Gendaize
Data Removal
How to request deletion or review of personal data related to Gendaize applications and portals.
9/1/2026 · 2026-09-01.1
How to request
You may request deletion or review through suporte@gendaize.com.br or through the official contact of the organization serving you through Gendaize.
To protect your privacy, we may request additional information to verify your identity and locate relevant records.
Who handles the request
Where a customer organization controls the data, it is responsible for assessing the request and instructing Gendaize on required action. Gendaize directly handles requests related to account, subscription, security and processing under its own responsibility.
If you do not know who controls the data, send the request to Gendaize so we can direct you to the appropriate channel.
What may be removed
Account, contact, session, preference, customer-record, form and other data associated with an account or organization relationship may be removed where no retention basis applies.
Some records may remain for legal, security, audit, fraud-prevention, legal-claims or contractual reasons. Where possible, data that must remain will be restricted or anonymized.
Timing and confirmation
After receiving a valid request, we will assess and respond within the period required by applicable law, stating the outcome, action taken or reason for any retention.
Deletion may permanently disable features, history and access. Before acting, we may confirm the scope and provide export guidance where applicable.
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