How this feature works
Customer Feedback creates a customer experience structure to collect ratings after completed appointments.
In the MVP, customers receive a WhatsApp and email link to rate the organization attendance, the professional and optionally leave a comment. Responses feed dashboards for averages, rating distribution, response rate, time evolution and recent comments.
The architecture is ready for NPS, CSAT, CES, custom surveys, public review moderation and future CRM and Fidelize+ integrations.